Terms of service

This policy applies to PROXIMA AI EDUCATION PTE. LTD., the operator of Proxima Exam Prep Store, a company registered in Singapore.

You understand and agree to remain a subscriber for the duration you select. A full description of subscription plans and pricing is available on the App's download page, and we reserve the right to modify subscription fees, durations, or create new subscription plans at any time without notice.

If a paid subscription is required to access premium features, you will find complete pricing information on the App's subscription page. Some products or services may offer a free trial period shown on the subscription page; once the free trial ends, the subscription will automatically renew unless cancelled at least 24 hours before the end of the trial. If you cancel your paid subscription, you may continue using the basic features for free.

We offer various subscription options, corresponding to different durations and prices. All subscription prices are listed in U.S. dollars unless otherwise specified and may be adjusted in other countries according to local policies. You understand and agree that we are not obligated to notify you of such adjustments. You are responsible for reviewing all relevant subscription and free trial information before making payment.

All subscriptions with free trial periods will automatically renew into paid subscriptions upon expiration. Any unused portion of a free trial will be forfeited once a paid subscription is purchased. We reserve the right to adjust, terminate, or modify any subscription plans at any time.

Your subscription will automatically renew up to 24 hours prior to the end of the current billing cycle. Auto-renew can be disabled in your Apple ID or Google ID account settings at least 24 hours before the cycle ends. All payments will be charged to your Apple ID or Google ID account when you confirm your purchase. Cancellation of an active subscription period is not permitted. You are responsible for managing your subscription, including pausing, upgrading, or terminating it. Deleting the App from your device does not cancel your subscription.

Your mobile carrier may charge fees for downloading or accessing our App on your phone or tablet. You should check your carrier agreement for details. Standard text messaging or other carrier fees may apply if you send SMS messages or make voice calls. You are responsible for all such charges, and if you do not own the device, we assume you have permission to incur these charges.

IV. Restrictions on Use

To download, install, or use our products and services, you must be at least 18 years old.

If you are considered a minor in your jurisdiction, you must obtain permission from and be supervised by a parent or legal guardian. Users aged 13 to 17 may download, install, or use our applications only with parental or guardian approval and supervision. By using our products and services, both you and your guardian acknowledge and agree to these Terms.

If you are a parent or guardian, you must supervise your minor's use of the App, and we are not responsible for any consequences resulting from such use.

Users under the age of 13 are strictly prohibited from downloading, installing, or using our products and services. If you are under 13 and currently using our App, you must immediately uninstall and discontinue use.

By downloading, installing, or using our products and services, you represent that you are over 18 years old or are under proper guardian supervision and are fully capable of entering into and complying with this Agreement.

V. Privacy Policy

We respect and value your privacy rights. We have developed a separate Privacy Policy explaining how we collect, store, use, and process your personal information. Please review our Privacy Policy for details.

By continuing to use our products and services, you acknowledge and agree to all terms of the Privacy Policy, including our handling of your personal information. We reserve the right to modify the Privacy Policy at any time without notice. If you do not agree with any part of the Privacy Policy, you must immediately stop using our products and services.

VI. DMCA Policy

We fully respect third-party copyrights and maintain a policy of terminating accounts of users who commit serious or repeated copyright infringement.

If you believe any content available through our products or services infringes your copyright, please send a DMCA notice to proxima.ailab@gmail.com.

We will respond to your formal email notification within 30 business days of receipt and will make reasonable adjustments—such as permanently removing such content—within an appropriate time frame (not to exceed an additional 30 business days).

Please note that you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA if you knowingly and/or materially misrepresent that material infringes your copyright.

VII. Disclaimers

You understand and agree that any use of our products and services is at your sole risk. We make no warranties of any kind, either express or implied, regarding the suitability, technical compatibility, or fitness for a particular purpose of any services, content, products, or materials provided under this Agreement. We do not warrant that the content or functions we provide will be available, uninterrupted, or error-free, that any defects will be corrected, or that the products, services, or servers are free of viruses or other harmful components.

VIII. Limitation of Liability

In no event shall we be liable for any damages whatsoever, whether direct or indirect, arising out of or in any way connected with the use of our products and services.

In no event shall we be liable for any loss of profits or revenue, even if we have been specifically advised of the possibility of such damages. You hereby acknowledge and agree that by downloading, installing, or using our products and services, you understand and agree that we are not liable for any costs or damages resulting from any private or governmental legal action arising out of your use of any application or its services in any country.

IX. Third-Party Websites and Resources

Our products and services may contain links to third-party websites on the Internet or services provided by them. We have no control over, and assume no responsibility for, the content of any such linked sites or applications (unless we are the provider of such sites or applications). We do not warrant or assume any liability for any content, the effectiveness of such services, or any damages arising therefrom.

You acknowledge that you are solely responsible and liable for all risks arising from your use of any third-party website or resource.

If you have any questions regarding any third-party website or resource, you should communicate directly with that third party, and we will not respond to you in any way regarding such matters.

X. Contact Us

If you have any questions or suggestions regarding our terms and conditions, please feel free to contact us at proxima.ailab@gmail.com.

XI. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

XII. Billing Policy

Subscription Plans: Proxima Exam Prep offers Weekly, Monthly, Quarterly, and Semiannual subscription plans. Pricing starts at $4.99/week depending on the exam product selected.

Billing Cycle: Subscriptions are billed automatically at the start of each billing period (weekly, monthly, quarterly, or semiannually) using the payment method on file.

Accepted Payment Methods: Credit/debit cards (Visa, Mastercard, American Express, UnionPay) and Google Pay.

Automatic Activation: Upon successful payment, membership benefits are activated automatically. Customers will receive an order confirmation email with login credentials and access instructions.

Cancellation: Subscribers may cancel at any time. Cancellation takes effect at the end of the current billing period. Pro-rata refunds are available for unused days — please refer to our Refund Policy for details.

Failed Payments: If a payment fails, access may be suspended until payment is resolved. Customers will be notified by email.

For billing inquiries, contact: proxima.ailab@gmail.com